Thanks for your e-mail. Please note, our developers are working on a fix for this issue, which they will be pushing to each device as soon as possible. In the meantime, please provide the following info regarding your device, in case this is needed for further investigation:
- A screenshot of your Player ID, if you can access this (found in-game, in the 'About' section of the 'Settings' menu).
- iPhone Model.
- App version. 4.11.9
- Available space on your device.
- Has your device been modified/rooted from its original manufacturer's specs?
- Have you recently updated or changed your device’s OS? yes, 10.3.3
- The exact error messages that you see, if any.
I look forward to hearing back from you with this.
STAR WARS™: Commander Support
Thanks so much for letting me know. I have taken a look at the device you are using, and it looks like your device does not have enough RAM to run Star Wars: Commander smoothly.
Currently, Star Wars: Commander must run on version 4.11, with at least 2 GB of RAM and 2 GBs of storage space, or it will be unable to handle the changes that occur as you get higher in the game, and changes that were made in recent upgrades.
As your device has around 512 MBs of Ram (or about one quarter of what is required,) you will find that you may have been able to run Star Wars: Commander smoothly previously in the game, but with these upgrades, as well as the increasingly complex graphics and game mechanics, you will notice as you start to get into the higher levels and change planets, this shortage of RAM space will cause your game to consistently glitch and be otherwise unreliable.
MorAmath wrote:Myself and many of my team have been unable to access the game since last Thursday/ Friday. We have found that it's mostly iPhones that are affected.
Users browsing this forum: No registered users and 4 guests