Syncing/Restoring your Game: Tutorial

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starwarsgames
Cadet Trooper
Posts: 2

Re: Syncing/Restoring your Game: Tutorial

Post#21 » Wed Sep 21, 2016 3:00 am

Thanks for taking the time to write all this great stuff, nice tutorial which will be very useful for me!


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Xpee
Storm Trooper
Posts: 5

Re: Syncing/Restoring your Game: Tutorial

Post#22 » Thu Nov 24, 2016 4:10 pm

Hello RebelYell,

I've been reading up on restoring my account on a Windows 10 Laptop. So this is a mule account at HQ5.

Just want some more info before I proceed.

I logged in today and the SW Commander Icon on my Start Up shows the Credit/Alloy and Crystal from my normal account. But then when I start it, I get the Star Field intro with the Skip button which I close right away.

I think it's starting the Tutorial so I rather not take any chances and continue.

I only have the player name and squad name at the moment.

What do you suggest I do.

1)Restore Point in Windows from a week ago.
2)Continue the login and see what happens.
3)Contact support with Player Name and Squad Name.

After reading all this, I created a Restore point on my main PC account and took a picture of my Player ID ( I would freak out losing my HQ8 account)

Thanks for the Help.


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RebelYell
Admiral
Posts: 575

Re: Syncing/Restoring your Game: Tutorial

Post#23 » Fri Nov 25, 2016 1:22 am

Hi Xpee,
first of all: Personally, I don't play the windows version of SWC. I sometimes play SWC on windows but only the android version in an emulator (i.e. NOX). So I have no personal experience with windows account recovery.

These guys here wrote some IMHO very useful info about the playerprefs-file on windows computers:
https://sites.google.com/site/swcommand ... /resources

Obviously your playerprefs-file has been overwritten/deleted. This tiny file contains the login-data to your SWC account. The most important data in it is your player-id (visible in-game) and a player-secret (just in this file). When it gets lost, the game can't login to your existing account anymore and will begin a new account with new player-id and therefore start from scratch.

This is no problem if you actually do BACKUPs on your PC. This is what everyone recommeands IMHO and on a PC you don't have the restrictions of mobile devices which often make it unnecessary difficult to create "real" backups. You only need one file from the backup and that is the playerprefs.dat file described in the link above. As the playerpres.dat only contains the login data, the backup can be of any time in the last months where you played the game. After restore of that file you game will be up to date.

As a home user, you usually make backups on external USB drives, a NAS or even in a cloud (online backups in clouds are often limited and incomplete). They either create file archives or complete images of your disk. An old backup/copy of all files in your user folder to another disk/folder naturally also would help in this case.

A "Windows System Restore Point" (If we're speaking of the same function) is not a general file backup. It is a method to restore your windows settings (driver/registry) in case the system gets unstable/unbootable. To my knowledge, it doesn't save the data of any additional apps/programs.

But Windows offers a "File History" function. (Which has to be enabled)
http://www.pcworld.com/article/2974385/ ... ature.html
If this was already enabled at the time of your problem then you might be safe because it backups all files in the Users folder where also the playerprefs.dat file is situated.


If you have no backups of your computer anywhere then it will be near impossible to restore your game. Some person with computer knowledge might try and scan the sectors of your hard disk for old deleted copies of the playerprefs file. (You can take the search strings from your current playerprefs.dat) Most certainly the data is overwritten, but you never know, the file is not big so there's a remote chance.
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volgo
Cadet Trooper
Posts: 2

Re: Syncing/Restoring your Game: Tutorial

Post#24 » Thu Dec 01, 2016 9:29 pm

Hi,

I'm just a newbie here. My son is playing SWC on his mum's old phone and yesterday the game wouldn't load as there was an update to the game, but the update is not compatible with the old phone.

I've tried previously to link his game with his mum's facebook account so it is backed up and he can play on other devices. These attempts went to facebook but I got an error each time - I think it was something like the page is not found. I play SWC too and have had no problems synching my game to my facebook.

So I noticed in this thread an option to contact SWC support. How do I do that?

Thanks for your help.


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DeathStriker
Moderator
Posts: 2910

Re: Syncing/Restoring your Game: Tutorial

Post#25 » Fri Dec 02, 2016 5:59 am

volgo wrote:So I noticed in this thread an option to contact SWC support. How do I do that?

Thanks for your help.

volgo - Welcome to the Forum! :D

How to Contact Disney Mobile Support

You can contact Disney Mobile Support here.

Click on the GREEN [Contact Us] Button in the lower right corner and answer the prompts thereafter.

⇨ Be sure to include with your initial "report" the following:

  1. Your Player ID (found in Settings > About).
  2. Your In-Game Name.
  3. Your Squad Name.
  4. Your Game Device and its Current OS Version.
  5. Your SWC Game Version and Build (found in Settings > About).
  6. A description of the "issues" you have noted.
  7. Any Screenshots you may have taken.
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volgo
Cadet Trooper
Posts: 2

Re: Syncing/Restoring your Game: Tutorial

Post#26 » Sat Dec 03, 2016 8:24 pm

Thanks DeathStriker. :)

Unfortunately we can't get into the game anymore to get his Player ID but I've provided what I can - hopefully they can help.

volgo


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rRr
Admiral
Posts: 544

Re: Syncing/Restoring your Game: Tutorial

Post#27 » Tue Dec 27, 2016 11:39 am

Hello guys.

So I was probably good during year as I have received new phone. But, Disney is Disney and moving SW commander to new phone seems too risky to me. Why? I dont have Facebook (got banned about 2 years ago, shit happens). I have screenshot of my player-id but it seems that it is not possible to simply add it somewhere.

So Google Games Play left only option for me. I have synced my account with it, BUT it seems bit out of date. When I check my Google Games Play account I have last achievement from April this year (while I clearly should have more) and I have had guite a troubles syncinc my game with Google Games Play account. So I am abit of affraid to do it on new device and rewrite my actuall mid lvl9 base with some lvl7 from April.

Has anybody experience with it? I have old game still on my old phone and running.
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RebelYell
Admiral
Posts: 575

Re: Syncing/Restoring your Game: Tutorial

Post#28 » Wed Feb 15, 2017 1:02 am

RebelYell wrote:A "Windows System Restore Point" (If we're speaking of the same function) is not a general file backup. It is a method to restore your windows settings (driver/registry) in case the system gets unstable/unbootable. To my knowledge, it doesn't save the data of any additional apps/programs.


I now read here viewtopic.php?f=31&t=19544#p41976 that a user succeeded restoring his game by restoring to a windows restore point. So my assumption was obviously wrong.

Seems to be worth a try, when you encounter the problem.
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Ghost666
Major General
Posts: 281

Re: Syncing/Restoring your Game: Tutorial

Post#29 » Wed Feb 15, 2017 2:01 am

rRr wrote:Hello guys.

So I was probably good during year as I have received new phone. But, Disney is Disney and moving SW commander to new phone seems too risky to me. Why? I dont have Facebook (got banned about 2 years ago, shit happens). I have screenshot of my player-id but it seems that it is not possible to simply add it somewhere.

So Google Games Play left only option for me. I have synced my account with it, BUT it seems bit out of date. When I check my Google Games Play account I have last achievement from April this year (while I clearly should have more) and I have had guite a troubles syncinc my game with Google Games Play account. So I am abit of affraid to do it on new device and rewrite my actuall mid lvl9 base with some lvl7 from April.

Has anybody experience with it? I have old game still on my old phone and running.

FIRST:
You can install on SECOND device without much risk...and then try to sync it (i think you can do it right after you play the tutorial)...i used SAME GOOGLE account on both devices. Think it is the only way.
IF it identifies the game account you should be OK, if not you wont lose much and have more information...just be sure you dont overwrite the original game when it asks which one you want.
SEE TIP BELOW if unsure or wary...i was!

SECOND:
I actually did a "test" before...cant hurt...you "waste" some minutes of your life...

Install "Boom Beach" on firsty device...it is a SIMILAR GAME which seems to have a very very similar account syncing method...menus even look the same. I AM NOT trying to make you install rubish...i did this myself.
Sync it with google play (not sure if you have to play a bit...i remember i dont have to play the tutorial like in swc).
Install same game on second phone.
Try to sync it...if it works, odds are swc will also.

I HAD to do this as i lost my first device...so no real choice...but did it several times since...no issue so far. AGAIN...just be careful with your answer when asked which one you want...i think it is the only "no return" point...
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Tem
Officer
Posts: 7

Re: Syncing/Restoring your Game: Tutorial

Post#30 » Thu Oct 12, 2017 9:16 am

RebelYell wrote:Backup Star Wars Commander on Android devices (& emulators) FAQ:

Why ?

When you've got a (useful) Backup you can "simply" restore it as last resort. Backups may also help retrieving important data (i.e. player-id) to help restoring your account.

The downside is that backing up your apps settings can be complicated and unreliable on Android.

The purpose of this FAQ is to help you getting a working backup from your game. It may also help experienced users retrieving their player-id from a backup or the device in case they didn't note it and need it to contact support.


Does this help me when I'm already in trouble with the game?

If your Star Wars Commander app isn't uninstalled yet then: Yes, I advise to backup up the game. A backup can be used to retrieve vital information and may be helpful when other measures of account restoring become available/known in the future.

If you didn't note your player-id, some backups can be used to retrieve your game-settings file containing the player-id. Even if the game isn't working (but still installed) and the device is not rooted.

I already synched my game to Facebook/Google/Game Center isn't that enough?

A Backup is an additional measure of safety. Synching may fail and there's a possibility of accidentially overwriting a snych with another game.


I have an old backup. Is this still of use?

Yes, but be careful when restoring! If this is a full backup of your device then other important data on your device may be overwritten with old data.

If you can selectively restore only the Star Wars Commander app+data then this should be fine. This is because Disney stores your base on their servers and uses your player-id (and a player-secret for verification) to retrieve the current base to the devices. So any old backup of SWC should restore your most current version of the base. (you would need to upgrade the app though)

Also, if the backup file is in the "AndroidBackup" (*.ab) format, then the player-id can potentially be retrieved from such a backup.


How do I backup?

Google Backup
If you device uses Android 6.0 (Marshmallow) or newer then an existing backup of Star Wars Commander may actually be possible & useful. (I don't have such a device so this answer is theoretical.) Google Backups on older Android versions usually don't backup the preferences of SWC and therefore are of no use here. (to my knowledge)

Manually retrieving specific data (i.e. the player-id) from Google Backups is not possible to my knowledge.


Manufacturer provided backup software
Some manufacturers put own backup software on their devices or offer some PC-Software for backup up the device on PCs. These may be helpful but I am not using them so I can't tell.


Backup software for non rooted phones/tablets
This software usually relies on the Function "Android Backup" of the developer tool "adb". You also need to enable "USB debugging" on your phone. This backup often requires a link via USB to a Windows/Linux PC or Mac. Backups are then transferred to the PC or to internal memory/SD-Card.

Helium Backup
This backup software actually saves what we need. The free version should be sufficient. You can restrict the backup on Star Wars Commander (or "com.lucasarts.starts_goo") only to speed it up.
https://play.google.com/store/apps/deta ... tta.backup

Total Commander (Windows) + ADB Plugin
Personally, I use the Windows software "Total Commander" (a File Manager) combined with the Plugin "Android ADB" to backup android files via USB to a Windows Computer. Total Commander is shareware but is completely usable after acknowledging the nag screen.
Use the following settings: "Include APKs, Do not include devices's shared storage, Do not include all system applications, Backup selected packages: check: 'com.lucasarts.starts_goo'"
http://totalcmd.net/
http://totalcmd.net/plugring/android_adb.html

Ultimate Backup
A free Backup utility. But beware! The download sources are highly unreliable and downloads may even contain malware!
http://forum.xda-developers.com/showthr ... ?t=1844032

adb: (from Android SDK, for more experienced users)
Backups can be made by PC-commandline after having installed the Android SDK and USB-Drivers suitable for your device.
See here for instructions: http://www.howtogeek.com/125375/how-to- ... ur-device/
(adb backup -f SWC.ab -apk -noshared -nosystem com.lucasarts.starts_goo)


Backup software for rooted phones/tablets and emulators
Backing up data from a rooted Android device is far easier and more reliable but not everyone can or wants to have a rooted device. On Emulators you have the additional possibility of simply copying the whole emulator image (or retrieving it from an older PC backup).

Titanium Backup
This is the most popular backup software for rooted devices. There's also a paid "Pro"-Version:
https://play.google.com/store/apps/deta ... niumBackup


Can I extract my player-id from a backup?
If you use a backup utility based on "Android Backup" then there's a java based tool to unpack (&pack if you change something):
"AndroidBackupExtractor"
https://sourceforge.net/projects/adbextractor/

This tool needs a technically able user who can work with command line utilities and archivers (tar). But it allows to access the settings file of Star Wars Commander which contains the player-id.

You find the player-id as "prefPlayerId" in the file "com.lucasarts.starts-goo.xml".

It is most certainly not possible to "implant/edit" an existing player-id (alone) to a backup made of a installation with another player-id.

Extracting Data from other Tools (like TitaniumBackup) may also be possible. But if you've root access on the device you can easier retrieve the player-id from the device itself (\data\data\com.lucasarts.starts.goo\shared_prefs\com.lucasarts.starts_goo.xml).

Hi i Lost my original rebel base lvl 9 and i cant reload that but i found my original player id can you help me is there any hope get my old base back or did i lost my original base.


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